(Call Center guy getting a call)

Support Person: Hello may I help you?
Caller: Yes, I have bought your printer yesterday but it is not working

SP: Okay I will help! Can you please explain me what is the problem?
Caller: It is not printing
SP: Is your PC working properly?
Caller: Yes Yes
SP: Sorry to ask this do you know how to give print command?
Caller : Yes I know very well even I know some shortcuts!!!
SP: Okay can please try again now and tell me?
Caller trying for sometime and......
Caller: Nope I didn't getting it.
SP: Oh.. is that paper jammed in your printer?
Caller: Paper?? Do I need to insert paper??